Privacy Policy

Last updated: 22nd July 2026 


General

This privacy policy is adopted by AgriNous Pty Ltd 84 613 439 937 and its related entities (as defined in the Corporations Act 2001 (Cth)). We have adopted this privacy policy to ensure that the information we collect about you is handled, stored, disclosed and otherwise dealt with in accordance with the terms and conditions of this privacy policy and our obligations under the Privacy Act 1988 (Cth). By using our website, products, services or contacting us, you acknowledge that you understand and agree to the terms and conditions of this privacy policy.

This privacy policy applies to you as a user of our website, prospective client,  client,  employee or a member of the public who we do business with and covers all information which we collect about you.

Collection of Information

We may collect the following types of information about users of AgriNous:

  • Personal Information: This information may include your first and last names, email,  telephone, and communications you send to us and is provided by you when you register for, or use your AgriNous product. Failure to provide necessary personal information may result in some of our products or services not being available to you.
  • Usage data: when you interact with us by using our services or corresponding about your business, our records capture whatever details you provide, such as your employer, job title, sales, purchases, orders, inquiries, use of our platform, and interactions with third parties also using our platform.
  • Financial data: when you set up and use your AgriNous account, AgriNous and the payment platforms or credit reporting agencies we use may collect your financial information such as credit card details, transaction details, bank account details,  payment history and preferences, credit history, and counterparty payment information.
  • Aggregated Data: This information is generated by our systems as they track information about the use of AgriNous platforms and services. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.
  • Location Data: We may collect additional personal information about you in the form of geolocation data, your IP address and domain name. Our website also uses cookies to identify users and prepare customised web pages for them. We use cookies to monitor usage of our website and create a personal record of when you visit our website and what pages you view so that we may serve you more effectively.  Whilst this information may not be of itself ‘personal information’ for the purpose of the Privacy Act, it may be used to identify you when referencing other data.

How we collect information

We collect your personal information in a number of ways, including:

  • When you or your organisation creates an AgriNous account and uses the account.

  • In other ways when you deal with us directly, including via telephone, our website, any social media platforms we operate, forms, mail or email.

  • From third parties that provide information about you to the AgriNous platform, such as your customers, sellers, buyers, agents, and their representatives.

  • From credit reporting agencies, financial institutions, insurers and other service providers that we work with.

    If you provide personal information about another person to us, it is your responsibility to ensure you are authorised to do so, and you and they agree that it will be subject to this Privacy Policy.

Security

We secure information by restricting access to your information to our employees, contractors and agents who require that information in order to provide you with our services. Information on our data systems is protected by secure sockets layer (SSLs), firewalls, user identifiers and passwords. Most data is stored online, and any hard-copy files are secured within our business premises.

Under our Terms of Use, we strictly prohibit use of our platforms and data by third parties for AI training. We attempt to prevent data theft or misuse for AI or any other unauthorised purpose. However, you should be aware that data from within our platform can be shared externally, for instance via email. Once data is shared, it is no longer in a secured environment and cannot be guaranteed to be totally secure.

AgriNous may use AI tools and technologies to develop and provide our products and to make them available to you in the course of using them. We do not allow your identifiable personal information to be shown to other users in the course of their use of AI tools. However, AI information protocols are complex, and we can’t guarantee that none of your information will be stored or used by the AI tools we use

Use of information

We may use the information we collect:

  • To verify your identity if you need help with a forgotten password or you are having problems with your AgriNous Account or the Services;

  • To administer your AgriNous Account and to communicate with you about queries or comments you may have;

  • To respond to any enquiries you might make;

  • To allow other users of our platform and services to interact with you, AgriNous or third parties about the matters dealt with in your AgriNous Account;

  • To supply, promote and market our products and services to you (or those of our business partners);

  • For internal purposes (e.g. procedures, risk management, staff training, reviews, billing);

  • To send you emails or marketing material you have subscribed to or we think you may be interested in;

  • For analysis in aggregate form; and

  • For any other purpose for which you have given permission.

Disclosure of information

We will treat all personal information we collect in confidence, and we will not disclose information we collect other than in the following circumstances:

  • To a third party such as another AgriNous platform user, for purposes consistent with your use of the AgriNous platform and services;

  • Where we engage a contractor or service provider to assist us in providing our services, in which case they may use it in the same way we do;

  • To our related companies, to organisations that provide us with professional advice such as lawyers, accountants and business advisers, and to our suppliers and business partners. These organisations will treat your personal information securely, and are subject to privacy policies and procedures equivalent to this Privacy Policy;

  • Where we reasonably believe there has been an infringement of your rights or those of a third party and disclosure of your information may remedy or assist in the remedy of the infringement; and

  • To third parties where we believe in good faith we are required to do so by law or with your consent (if you do not want us to use or disclose your personal information for direct marketing purposes then please contact us by emailing info@agrinous.com and we will ensure that your name is removed from our mailing list in the manner requested).

Notwithstanding the above, we may disclose aggregate information and other information that does not personally identify you to such third parties as we may see fit.

How we Hold Information

We will take all reasonable steps to ensure that the information we collect is stored in a secure environment and protected from unauthorised access, modification or disclosure. We hold information both electronically and, in some instances, in hard copy form with various service providers that assist us with information storage.
AgriNous' primary data platform is hosted on Amazon Web Services. All data is housed within Australia and backed up across multiple locations within the country. Protection of this data follows best practice on that platform and includes restricted VPCs, CloudFront WAF
and Network Access Control Lists.

Additional data may be stored across partner platforms, such as Google, HubSpot. Xero, Maxio and Atlassian, in accordance with those systems’ data policies. Where available and relevant, this information is stored within Australia.

All data is encrypted at rest, and transmitted using secure transmissions.

Credit Information

We may collect, use and disclose credit information about you which is reasonably necessary:

  • To obtain a credit report containing information in relation to your consumer or commercial credit activities from a credit-reporting agency;

  • To undertake due diligence for commercial matters; or

  • For any other purpose for which credit information is reasonably required to provide you with our services.

Otherwise, we do not disclose any Credit Information to third parties.

Archiving/Destruction of Information

Information is retained on file for the period of time required to fulfil our business needs and legal obligations (eg seven years for tax information, and shorter periods in accordance with our Terms of Use for your general account data). Where that information is no longer
required, it will be destroyed, deleted or disposed of in a secure manner.

Third Parties

We do not make any representations or warranties in relation to any third party links that may be linked to our website or how they will treat your Information. You should obtain the relevant privacy policies for each third party with which you interact and before providing them with any information.

Access and Correction

In some circumstances, you are entitled to access the information which we collect from you.  You are also entitled to request that we correct any information about you which you believe is inaccurate, incomplete, irrelevant, misleading, out-of-date or otherwise incorrect. Any request to access or correct your information must be made to us in writing, and we will acknowledge it in writing within thirty (30)days of the date of receipt. Your request must be accompanied by the information we require in order to verify your identity. We may deny your request in certain circumstances. If this occurs, we will provide you with reasons for the
denial.

Definitions of Credit Information

Personal information and sensitive information are defined as terms appearing in section 6 of the Privacy Act 1988 (Cth). Information means credit information, personal information and sensitive information.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time. We will make every effort to communicate these changes to you via email or notification via the website.

Contact Details

We welcome your comments and feedback.

Should you have any enquiries, concerns or complaints in relation to this privacy policy, please contact us at:

Privacy Officer

Telephone 0480 039 299

Email info@agrinous.com

Office Address 108A Lowndes St, Kennington VIC 3550

Website www.agrinous.com.au

We will acknowledge and respond to all inquiries, concerns and complaints in writing within thirty (30) days of the date of receipt.

Further Information

If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commissioner at:

Telephone 1300 363 992

Email enquiries@oaic.gov.au

Office Address Level 3, 175 Pitt Street, Sydney NSW 2000

Postal Address GPO Box 5218, Sydney NSW 2001

Website www.oaic.gov